In recent times, many ride-sharing taxi apps have mushroomed cloned around Uber. There is no denying that the invent of these app-based Taxi services, have made our life easier than before. No longer we have to stand on the road, waiting to flag down a cab.
It has become all so easy, to book a taxi wherever you are, whatever time of the day…you can even book a cab from your home! Here are some statistics from the ride-sharing business to back our claim:
- Revenue in the Ride Sharing segment amounts to US$57,705m in 2018.
- Revenue is expected to show an annual growth rate (CAGR 2018-2022) of 16.5 % resulting in a market volume of US$106,398m in 2022.
- User penetration is at 9.6 % in 2018 and is expected to hit 13.0 % in 2022.
- The average revenue per user (ARPU) currently amounts to US$117.03.
With the benefits of ride sharing apps, comes possible risks and threats which we as a user should be aware of and take necessary precautions.
One of the major safety concerns have risen among working women, who might be coming back late from work at night and decide to book a cab. There have been incidences in the past where taxi drivers were found to have misbehaved with women or conducted heinous crimes. Thus, female passengers have to be extra cautious.
Below is a checklist which you can follow if you are a female driving alone in a taxi:
1.Avoid sitting in the front seat next to the driver,instead sit in the back seat which is diagonally opposite to the driver seat. This way you can monitor the activities of the driver and have some time in hand to escape out of the car, if something goes wrong.
2.Turn on the GPS locator in your smartphone; and share your location, cab and driver details with your loved ones. This will help them track your movement.
3. Never get into a cab whose details do not match with the one you received from the service provider. Note down the cab and driver details.
4. Lastly hit the “Panic Button” in thetaxi-booking app to alert the local police if you suspect something fishy.
Think what will happen if your personal information gets leaked to the online hackers;they can not only misuse the data for their personal benefits but plan something big.As the taxi-apptracks your location details in real-time, it is possible for unscrupulous drivers /hackers to keep a track of your daily commutes and plan a robbery, extortion, kidnapping en route. The aftermaths are scary! This example is not only a matter of identity threat but a physical one.
Then there has been reports coming in from the passengers about the drivers charging exorbitant unjust fares or taking them on a long haul. Some drivers may also be foundspeeding over the limit and driving dangerously.
There was an incident with an Uber driver, who hammered a screw in the passenger’s head over a petty issue. Such incidents are not stray incidents anymore and have been rising. Personal security is one of the biggest concern for ride-hailing business.
Some precautionary measures have already been initiated by Taxi service providers to curb theserisks.i.e. adding panic button, appointing drivers after thorough background verifications, etc.,but there are certain steps which you as an individual should be prepared to take when you are travelling by an app basedcab.
1. Always book a ride from a reputed taxi provider.Chances are fair, that the provider must have already done a thorough background screening of the drivers before employing them and adopted stringent ways to protect your personal data on the driver app solution.
2. Check the driver’s rating. If it’s below 4 stars, it’s better to cancel the ride.
1. Male or female always share the cab details with your trusted people. If you are travelling late night, always speak to someone throughout the ride and keep a check on the route.
2. Allow the driver to go on the original GPS route without any deviation. If you are doing that, you are giving enough reasons to your driver to charge you on top of the upfront price.
End of trip
1. Once you reach your destination, make sure the driver ends the trip before you leave the cab. Sometimes if you are paying online, the drivers have a tendency to end the trip after 10 minutes after you leave, which can lead to overcharging of the fare.
2. It’s always good to rate your drivers. If you had a terrible experience during the drive, a negative driver rating from your end, will deter other fellow passengers booking the same driver.
3. Compare the paid amount with the initial price picked by the app. The screenshot will come to your rescue. Or you can call the customer care with the proof.
Lastly tell your cabbie to drive safely.
Relying on technology is a good idea to get things done easily.However, it is up to you to be cautious enough to safeguard yourself from some social evils and stay safe, especially while using technology-based taxi services as we are witnessing a lot of incidents across the world. So, proceed with caution!
Author - Bio
Mushahid Khatri is a solution consultant at Yelowsoft, one of the leading Taxi Booking app development company in 2011. It is known for developing Taxi Dispatch Software and Taxi Booking software of unmatched quality. He believes in sharing his strong knowledge base with learned concentration on entrepreneurship and business.