For selling the product that constitutes your business, one has to have certain kind of x-factor which makes your business unique in a way that helps you overtake other business firms that come into your way. The difference between average business and a great business is determined by the quality of customer service. Services include support and the other facilities. To achieve this, businesses use various types of approaches and schemes to be competitive.
The plan of action brought in by the business these days is Virtual Phone number. This is a number(s) that is registered by a company in its own name which a customer can call to contact a company. It sound like a normal phone number and it resembles it, but, the only difference is the transfer of the call. The working of such a number is the transfer of the call from one country to another. The caller from one location would call on virtual number and the call will be transferred to the receivable number by an employee of the company or the auto attendant which guides the caller by giving him the instructions to reach to the point where he wants to.
The benefits of having a virtual number can be categorized in two ways that is to the company and to the customers. The company and the customers can enjoy various benefits through a virtual phone number which are as follows.
· To businesses, the virtual number will allow it to transform its activities to a professional outlook. This will make them to possess a healthy market share in the market. In addition, the number would reduce the need for actual real employees which helps them to reduce the overall expenses of the company. Setting up cost of the system is very low if compared to the salary of employees who are not required if the system is properly used. The overall communication system with external stakeholders as well as the company’s internal faculty is improved to a large extent. The coordination of a company having its branches at different geographical locations is improved and the company as whole despite having its workers at different locations can work in hierarchy. This system is ideal for those companies who want to extend their activities to international boundaries as the callers form different locations can approach a company without any extra payment. The overall time and effort of a company can be utilized for more important tasks. The company would get an image of a local company in the eyes of its customers and the feedback they receive would be honest from the more enthusiastic customers for a better service in the future.
· To the customers, the virtual number enables them to contact any international company through a toll free number giving them extra options for buying a product or a service. The customers can get better quality services at reduced prices and give feedback to the providers for better future experience. The self service in the system enables a customer to get straight to the point where he needs to reach by following simple instructions from the auto attendant.